Baswoods

Faq

01

Delivery

Baswoods using most famous delivery companies in Egypt like FedEx, Aramex, and others.

For example, FedEx Home Delivery, delivers packages 150 lbs. or less to residences every day of the week. A $4 residential surcharge is applied per package.

FedEx Ground delivers packages 150 lbs. or less to businesses or commercial areas Monday–Friday.

You need

  • A copy of your order confirmation on your phone or printed out as proof of purchase.
  • The payment card that you used to pay for this order or,
  • A current photographic driver’s license, passport, or a PASS accredited proof of age card.
  • For PayPal, Google Pay or Apple Pay orders, please bring valid photo ID.

Yes, it delivers on weekends.

02

Payment

Baswoods.com website is an easy to order and design your own product place!

Follow these steps to order:

  1. Sign up/ Register on our website through this link : https://baswoods.com/my-account/
  2. You can chat with our customer service on WhatsApp through our numbers:
  • 01050008211 or 01029377672

or send us an email through : baswoods1@gmail.com

or send us a message on our Social Accounts found down at the main page.

We only accept transfer the purchase’ money through our Online Wallet: Phone Cash / Vodafone Cash / Etisalat Cash / Orange Cash.

For now, unfortunately no.

03

Your Oder

You can chat with our customer service on WhatsApp through our numbers:

01050008211 or 01029377672

or send us an email through: baswoods1@gmail.com

or send us a message on our Social Accounts found down at the main page.

For large product you can check the progress of the work!

04

Refunds & Returns

If you got an issue with any product through our website, you could easily ask for refunds and return by chatting with one of our customers supports through email only!

Of course, you received a confirmation mail!

You can chat with our customer service on WhatsApp through our numbers:

01050008211 or 01029377672

or send us an email through: baswoods1@gmail.com

or send us a message on our Social Accounts found down at the main page.

You can send us an email provided with the damaged product pictures to process the refunds and returns process!

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